Question 1

Can I change my phone number?

Accepted Answer

You have two options:1) Delete your account and create a new one, or2) Contact Nymph support and provide proof of account ownership, text a validation number they provide, and wait up to 2 weeks for them to update your number.

Question 2

Can I change my gender?

Accepted Answer

You have two options:1) Delete your account and create a new one with the correct gender, or2) Contact us and provide what gender you want to change to and why you want to change genders.

Question 3

How do I delete my account?

Accepted Answer

Before deleting your profile, you will need to share a reason why.To delete your account:1) Click the navigation icon at the bottom right corner2) Select the settings icon3) Scroll down to the bottom4) Click on "Delete your account"

Question 4

Can I take a break without deleting my profile?

Accepted Answer

Yes, you can hide your profile temporarily.The steps are:1) Navigate the profile tab on the bottom right2) Tap settings3) Scroll down til you see "Hide Account"4) Tap "Hide Account" and your account will be hidden until you are ready to start swiping againWhen your profile is hidden, it won't appear to anyone.

Question 5

How do I see people?

Accepted Answer

Tap the bottom-left navigation icon. Make sure your preferences are set on the settings icon on the top right.You'll start seeing profiles. Swipe left if you're not interested, swipe right to connect!

Question 6

How to undo a swipe?

Accepted Answer

Oops! Swiped left by mistake? Just tap the third icon on the top left corner right after swiping.If you sent a like, you cannot undo it. Keep in mind you need at least a Nymph+ or NymphX account to use this feature.

Question 7

What does the star on the profile mean?

Accepted Answer

The star on a profile is related to XtraLike functionality.When you tap the star, you send an XtraLike to someone's profile. If someone sends you an XtraLike, you'll see an orange filter on their profile with a black star.When you send an XtraLike, the recipient will see your profile first when they next open the app, and they'll know you XtraLiked them.Note: XtraLikes must be purchased or obtained with a Nymph+ or NymphX account.

Question 8

What is an XtraLike?

Accepted Answer

XtraLikes are a feature on the Nymph app that allows users to highlight a profile they really like.When sent, an XtraLike ensures that the recipient will see the sender's profile first when they next open the app, and it also notifies the recipient that they've been XtraLiked.Users can obtain XtraLikes by purchasing them or by having a Nymph+ or NymphX account.

Question 9

How do I see my likes?

Accepted Answer

To see who likes you, you can upgrade to a Nymph+ or NymphX subscription.It's a great way to connect with people and see who's interested in you.

Question 10

When I run out of likes, when do they reset?

Accepted Answer

Likes reset every day at around:• 9:00 AM EST• 2:00 PM UTC• 7:30 PM ISTSo if you use all your likes before then, you might end up using the next day's likes on the same day which could make it seem like they're running out faster.You'll just need to wait for the reset and then you're good to go again!

Question 11

How do I use a boost?

Accepted Answer

1) Please go to the search page by tapping the bottom right navigation tab2) At the top right corner, you'll see an icon (lightning bolt)3) Click on that to use the boost

Question 12

How do I activate Travel Mode?

Accepted Answer

For Nymph+ or NymphX subscribers, activating Travel Mode involves two steps:1) Open Settings from your profile2) Find the location option and select a new oneOnce updated, other users will see that you're in Travel Mode!

Question 13

Why are there no users around me?

Accepted Answer

First, check that your search settings are correctly set to max age and distance, and confirm you're searching for the correct genders.If no users are found, it may be because as a small self-funded startup, we can't have users in every city. We have limited user presence outside major cities in the US, UK, or India.If you're in a major city and still seeing no users, please contact Nymph support. We hope to grow and encourage users to help share the app with others.

Question 14

Why can't I get any matches?

Accepted Answer

Here are 5 tips:1) Upgrade to Nymph+ or NymphX for 5x more matches and access to Boosts and XtraLikes2) Create a complete profile, and try changing your pictures or bio if not seeing activity3) Swipe every day and be more active to increase match chances4) Try a boost which puts your profile at the top of your area for 24 hours5) Don't stress about lack of responses - sometimes users have many matches and can't get back to everyone they likedKeep at it and you'll start seeing more action soon!

Question 15

How to message people?

Accepted Answer

You can only message someone after you've matched with them!Just swipe right and once you match, you'll be able to chat.

Question 16

How to pair with your partner?

Accepted Answer

To pair with your partner, follow these steps:1) Go to your profile page by tapping the profile icon on the bottom right2) Click on the Edit button near your profile3) Scroll down to find the "Pair with your partner" option4) Click on it and share the magic link with your partnerOnce they use the link, they'll automatically appear on your profile.

Question 17

Why did my match disappear?

Accepted Answer

There are three possible reasons why a match might have disappeared:1) They unmatched you2) They deleted their account3) We detected the account was a scammer and banned them

Question 18

Can I send personal information in chats like my phone number?

Accepted Answer

Yes, you can share personal information like your phone number in chats — but please do so carefully.Only share with people you trust, and remember that once shared, you can't control how that information is used.Your safety and privacy should always come first.

Question 19

Is Nymph free to use?

Accepted Answer

Yes! Nymph has a free standard plan with all the basics you need.If you're looking for more perks, the Nymph+ premium plan is available. We're also working on bringing more features to the standard plan in the future, so stay tuned!Enjoy the free version or go premium, it's totally up to you!

Question 20

How do I pay for Nymph Plus or X?

Accepted Answer

Here's how to subscribe:1) Open the app and tap the profile icon at the bottom right2) Select Nymph+ or NymphX3) Choose a plan4) Tap Continue and pick your payment method

Question 21

How do I edit my payment method?

Accepted Answer

On Android:1) Open the Google Play Store2) Tap your Profile icon3) Go to Payments & subscriptions > Payment methods > More payment settings4) Tap Edit under your payment method, make changes and save!

Question 22

I subscribed but it's not activated?

Accepted Answer

If a subscription isn't activating:1) Verify subscription in Google Play Store2) Update app to latest version3) In the app, go to Profile > gear icon > scroll down and tap "Sync Purchases"4) If still not activated, open a new ticket and share proof of the subscription from the Play StoreWe promise to activate your account for you within 1–2 business days and will ensure more time than you paid for if this issue occurs.

Question 23

How to cancel my subscription?

Accepted Answer

For Android:1) Open the Google Play Store2) Tap your profile in the top right3) Select "Payments & subscriptions > Subscriptions"4) Choose the subscription and tap CancelFor iOS:1) Open the App Store2) Tap your profile in the top right3) Select Subscriptions4) Find "Nymph+" or "NymphX" and tap Cancel

Question 24

How do I redeem a promo code?

Accepted Answer

To redeem a promo code, follow these platform-specific links:For Android:Google Play Promo Code InstructionsFor iOS:iPhone Promo Code Instructions

Question 25

I tried to use a promo code but still got charged. Why?

Accepted Answer

We are really sorry if this happened to you.If you follow the instructions correctly, this shouldn't happen. Please just contact us from within the app and we will get you a refund ASAP.

Question 26

How can I report someone?

Accepted Answer

On the profile, scroll to the bottom and you can see a "Report" option.Just tap that and send us the details.

Question 27

Why was my account suspended?

Accepted Answer

There are five common reasons for account suspension:1) Breaking community guidelines2) Being reported too many times3) Account flagged as misgendered4) Lack of personal profile pictures and descriptive bio5) Taking actions typical of scammers or fake accountsWhen you are suspended, the app should tell you why and give you instructions on how to get unsuspended.

Question 28

Can I add personal contact details in my bio?

Accepted Answer

Nope! For safety & privacy reasons, personal contact info (like phone numbers) aren't allowed in bios.If you bypass our filters, you will get suspended.

Question 29

Can others screenshot my profile?

Accepted Answer

As requested by many users, we have disabled screenshots in the app.Because another user can still take pictures of the app with another device, we still recommend only sharing sensitive information with trusted users.We take your privacy extremely seriously. If you have any concerns, please contact us.

Question 30

What is Nymph?

Accepted Answer

Nymph is a community designed for open-minded individuals and couples who aspire to reimagine traditional boundaries in love and relationships.We're committed to:• Creating an inclusive space for diverse genders and sexualities• Prioritizing privacy and safety (GDPR and CCPA compliant)• Using end-to-end encryption to protect personal information• Offering a rigorous verification process to ensure authentic community members• Supporting exploration of desires without judgmentUsers must be 18 or older.

Question 31

Does Nymph have a community for users?

Accepted Answer

Yes, Nymph has two community platforms:Discord:Join our Discord serverReddit:Visit r/nymph_appWe love to work closely with users to build an app just for them and welcome feedback about what you would like to see developed.

Question 32

FAQ

Accepted Answer

Nymph is a platform Connecting the Curious & Open-Minded that fosters an inclusive community for individuals and couples exploring non-traditional relationship dynamics.We emphasize:• Privacy and safety with GDPR and CCPA compliance and end-to-end encryption• Authentic community through rigorous profile verification• Stability and reliability for a consistent user experience• Freedom to explore diverse sexualities and genders without judgmentUsers must be 18 or older.

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